Tell the City Your Thoughts on Improving Communications and Public Engagement

I’m very pleased to have been doing a lot of “behind the scenes” work, enabling this City of Winnipeg communications initiative to come forward.  Communication is one of my top priorities while in office, as outlined in my website.   Two key goals of mine are to:

  • Improve the customer experience in how residents communicate with City Hall. I strongly believe we need to see a complete change of focus towards becoming ‘CUSTOMER AND SERVICE FOCUSED’
  • Ensure that EVERY interaction with the ‘customer’ is focused on providing top quality service and information.

Your input in this  initiative is key.  Please take a few minutes to complete the survey (see information below) before the September 18th deadline:

I am especially interested in hearing about:

  • Your experience communicating with 311
  • Your experience interacting with the City of Winnipeg website

This is your opportunity to provide feedback and help the City of Winnipeg make change!



The City of Winnipeg invites you to participate in a survey about how you would like us to communicate with you, and engage with you on City projects.

The City wants to improve how it engages with the public. To achieve this, the City is reviewing how it communicates with the public, including social media, public engagement, and open houses. The goal is to empower everyone to play a role in community decision-making – and the City is looking to hear from Winnipeggers about how they want to be engaged.

“The world of communications is changing,” said City of Winnipeg Chief Administrative Officer Doug McNeil. “Mobile and digital technology, along with social media and the internet, continue to create new opportunities to engage and inform the public, and the City of Winnipeg wants to hear from the public directly – about how they want to hear from us.”

The survey is available at This is an opportunity to provide input into how the City engages with and informs the public about City projects, programs and services. Personal information is not required, and all of the responses are completely confidential. The survey will be available online until September 18, 2015. A survey is also being conducted with the local news media.

The surveys are components of an independent, third-party review of the City’s corporate communications function being conducted by Argyle Communications Inc., under Request for Proposals 519-2014. Once completed, the communications review will be presented to the Mayor and Council, later this year.

For more information, visit

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